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Questions about customising a candle, a gift or event order, or an existing order — send a note and we'll reply within a couple of days.
Frequently asked
- How do I customise a candle?
- Choose a design in our Custom Design collection, then pick your scent and size on the product page. Every custom candle is hand-poured to order, just for you. Want something we don't list — a colour, a shape, wording on the label? Send us a message and we'll see what we can do.
- Do you make candles for gifts, weddings or events?
- Absolutely — it's what we love most. Custom candles make memorable favours and thank-yous, and we can match scents and designs to your occasion. For larger or bulk orders, get in touch through the form above and we'll put a quote together.
- How long does each candle burn?
- Roughly 25 hours for the 4oz, 50 for the 8oz and 75 for the 12oz — larger and custom sizes burn longer. Exact time varies with draughts and how long you burn it each session.
- Why does my candle tunnel down the middle?
- Almost always the first burn. Wax has a memory: let it melt all the way to the edge of the jar the first time — usually two to three hours — and it will burn evenly for the rest of its life. Cut that first burn short and it will tunnel forever after.
- How should I trim the wick?
- To about 5mm before every burn, once the wax has set. An untrimmed wick mushrooms, smokes and leaves soot on the glass.
- Are your candles vegan and cruelty-free?
- Yes. Coconut soy wax, cotton wicks, no beeswax, no animal products, and nothing tested on animals.
Shipping
Because every candle is made to order, please allow 2–5 business days for us to pour and pack yours before it ships.
Standard shipping is a flat $6.50, and free on orders over $75. Delivery usually takes 3–5 business days once shipped.
In hot months we may hold an order a day or two to avoid shipping over a weekend — wax softens in a hot delivery van.
Returns
Because custom candles are made just for you, they can't be returned unless they arrive damaged — but your happiness matters to us, so if something isn't right, tell us and we'll make it right.
If a candle arrives broken, send a photo and we'll replace it — no need to return anything.
For non-custom candles, unused items can be returned within 30 days. Send a note first and we'll sort it out.